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Press Windows logo key + L to get to the sign-in screen. Then restart your PC by pressing the Shift key while you select the Power button > Restart. If you can't open Settings, you can reset your PC from the sign-in screen. This might take an hour or two, but it makes it harder for other people to recover files you've removed.ĭata erasure Off just removes files. If you're planning to donate, recycle, or sell your PC, use this option. Note: Remove everything > Change settings gives you two options.ĭata erasure On removes files and cleans the drive. (If your PC came with Windows 11, apps from your PC manufacturer will be reinstalled.) Removes any apps your PC manufacturer installed. Reinstalls Windows 11 and removes your personal files. Keep my files > Change settings > Preinstalled apps Off Restores any apps your PC manufacturer installed if your PC came with Windows 11. Reinstalls Windows 11 and keeps your personal files. Keep my files > Change settings > Preinstalled apps On Next to Reset this PC, select Reset PC. Then choose from the options and/or settings in the table below. Select Start > Settings > System > Recovery. Resetting reinstalls Windows 11, but lets you choose whether to keep your files or remove them, and then reinstalls Windows. You can reset your PC from Settings, the sign-in screen, or by using a recovery drive or installation media. Important: If you’ve encrypted your device, you’ll need your BitLocker key to reset your PC If you don’t know your BitLocker key, see Find my BitLocker recovery key. Your PC isn't working well and you recently installed an app.Ĭlick one of the recovery options below and follow the steps to try to get things working again.
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Go back to your previous version of Windows You want to reinstall your previous operating system. Use a recovery drive to restore or recover your PC Your PC won't start and you've created a recovery drive. Use installation media to restore your PC Your PC won't start and you haven't created a recovery drive. Use installation media to reinstall Windows 11 Your PC won't start, you haven't created a recovery drive, and resetting your PC didn't work. Your PC isn’t working well and it’s been a while since you installed an app, driver, or update. Your PC isn't working well and you recently installed an update. Retrieve “Recovery Key ID” from step 1ħ.If you're having problems with your PC, the following table can help you decide which recovery option to use. Once successfully logged in you will be presented with the below screen:Ħ. You will be prompted to login using your Brown AD credentialsĥ. Accept notice check box on the bottom of the screenĤ.Note: If you are attempting to access the BitLocker Self Service tool from off-campus, please first connect to the Brown VPN.Note the number listed next to “Recovery key ID:”.*NOTE: The recovery screen will only stay on the computer for 1 minutes when there is no activity, then the computer will shut off on it’s own. This screen will provide you with a recovery key to unlock the drive.īrown uses a Self-Service portal for end-users to recovery their computer on their own.īooting the altered computer you will receive the following screen: The Bitlocker recovery screen will be presented when there is a significant change within the BIOS or the hard drive has been removed from the computer and used on a different computer.